New Manager Magic

An immersive, blended learning experience which develops first-time managers into high-impact leaders.

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In a nutshell

An immersive, blended learning experience which develops first-time managers into high-impact leaders.

The curriculum is based around seven core masterclasses that give new managers the fundamentals to become effective leaders in the organisation.

Delivered either in person or remotely by our world-class faculty of seasoned practitioners, the content is continually evolving, drawing on the latest thinking and insights that feed into our Leadership Generator.

Participants remain supported beyond the programme, with access to tools, resources and our community of pioneers to ensure learning leads to meaningful impact.

Who’s it for?

The 14-week immersive leadership development programme is specifically designed to help new managers or those with limited previous line management responsibility to become the leaders of the future.

What are the benefits?

By the end of this programme participants will:

  • Be comfortable leading and managing a team operating in a world of uncertainty and change
  • Have a greater awareness of their own strengths and intrinsic motivators which fuel them
  • Know the critical management fundamentals – from how to run effective meetings, how to give feedback, handle difficult conversations, build trusted relationships and sustain a culture of high performance
  • Develop a personalised toolkit of strategies for building resilience and managing stress
  • Be able to create an environment which is inclusive and unlocks the potential of everyone around them
  • Developed awareness of their own unique leadership style and what will power them to be effective leaders in the future
  • Become role models for others in the organisation to follow.
Course details

All of our programmes comprise a set of masterclasses drawn from our ACE leadership model, and are run on rails by our operations team.

Our standard programme is delivered remotely for cohorts of up to 20 in instructor-led classes, alongside peer-led group coaching sessions and weekly personalised nudges to help embed learning.

As well as customising the masterclass content, we can personalise the programme in order to suit the needs of your organisation, with a mix of the following options:

  • In person experiential training (for individual or multiple modules)
  • Virtual training
  • Group coaching
  • 1-2-1 coaching
  • ‘Just in time’ self-paced e-learning modules & activities
  • Inspirational keynote speakers (drawn from our global ecosystem of leadership pioneers)

We are also able to offer these programmes at scale thanks to our global network of faculty and leadership pioneers.


Understand the fundamentals required to step up and lead effectively today. Explore the key differences between what makes a great leader, manager and operator, and get acquainted with the guidebook for management fundamentals 101 which will be explored in the following modules.
  • Understand the difference between leader, manager and operator mode and when to be in each
  • Develop your awareness and understanding of the 4 key qualities to lead, manage and thrive  in disruption
  • Leave with practical tools to help you manage your team more effectively from today.
One of the most important jobs of any manager is role modelling behaviour in order to lead others effectively. In this module you will develop awareness of your state, how you show up and the triggers and enablers that enable you to be at your best more of the time. We also explore strengths and intrinsic motivators that energise and fuel us, which is critical to positively influence others.
  • Identify the triggers and enablers for being in our best (growth) and worst (stress) modes
  • Develop awareness of your strengths and intrinsic motivations
  • Recognise and appreciate how your intrinsic motivations translate into a sense of personal leadership purpose
Gain a deeper understanding of how your nervous system works, and how different stressors impact your state and your wellbeing. Develop a toolkit of strategies for managing your energy and building resilience in order to deal with the strain which positions of increased responsibility demand of us.
  • Learn about the concept of emotional debt and how our nervous system works
  • Practice techniques to  self-regulate emotions which help to avoid burnout 
  • Develop a leadership resilience toolkit to build a greater capacity to hold space for team members who may be struggling with stress and anxiety.
Master the art of leading inclusively,where people want to join your team and thrive regardless of their identity, personality or background. Understanding the importance of signalling, and how a greater understanding of communication styles leads to both a psychologically safe environment where people can thrive and more productive team dynamics.
  • Explore what it takes to create an environment that allows people to work together in more honest, dynamic, innovative and productive ways
  • Identify different social styles in yourself and others and how to communicate effectively with each other
  • Discover the skills, behaviours and tools that enable you to stand out as an inclusive leader
How to deliver feedback. How to be a great coach and how to have difficult conversations and communicate with empathy.
  • Learn how to deliver feedback using best-in-class communication models.
  • Practice delivering difficult messages and adapting your communication style to empathise with the audience.
Understanding the common dysfunctions of a team, how to avoid them and how to build a culture of high performance.
  • Understand the 5 common dysfunctions of a team and how to recognise these.
  • Practice strategies to make teams high performing
Learning the art of delegation, goal setting and the importance of recognising and celebrating success.
  • Understand what sustains a team’s performance and how to continuously deliver great results as a collective.


Ian Forshew (he/him)
Coach, leadership expert, facilitator, innovation guide. Lean startup expert.
Nicola Skorko (she/her)
ICF accredited executive leadership coach, team coaching, creative facilitator and neuroscience expert.
Carlo Risi (he/him)
Leadership, future thinking, strategy execution, decision-making, team coach, facilitation
Ben Foulkes (he/him)
Leadership, facilitator, innovation and strategy consulting
Emma Rapoport (she/her)
Facilitation, Leadership development, Coaching
Phil Corke (he/him)
Purposeful Leadership, Innovation, Resilience, Agility, Experimentation, Mentoring, Executive Facilitation
Amanda Parker (she/her)
Coaching, Facilitation, Leadership development
Praise for this experience
1 of 1
  • Carlo & Lola led these sessions extremely well, allowing for people to share their thoughts openly and really creating a "safe space" where we felt we could be honest. I've learnt a lot about my colleagues throughout these sessions. Notwithstanding the actual content of the sessions (which even after 4 years of business school there's been some new gems I've learned), the knowledge that we're not alone with our issues at work and can approach them together in cross-team collaboration has been the biggest takeaway from the programme so far.
    Participant from Busuu

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