Do you struggle to give effective feedback?
Most of us do. We fear and feel social pain every bit as much as physical pain. We want to be liked. We want to have good relationships with our colleagues, our direct reports, our bosses, our partners or our suppliers. So to get on in the world we people-please, we say things we think people want to hear, rather than what we really think.
But a lack of candour leads to dysfunction. When something is left unsaid, it festers. Instead of working well together, resentment builds. When we don’t hold others accountable, performance drops. A lack of short term pain, means no longer term gain.
But it doesn’t have to be this way. It is possible to care deeply, whilst challenging directly. To do so though means taking a different approach to feedback.
This masterclass gives us a practical way to have more honest, direct and compassionate feedback conversations. It shows us the way to overcome our fears, to deal with defensiveness and summon the courage to have these important conversations.
Candour is a compliment; it implies equality, and feedback is one of the most valuable things we can offer. We should see it as a gift, and give it generously this holiday season.
Any team or organisation committed to helping each other grow, to working together well and to driving high performance.
This masterclass will be an opportunity to learn a new feedback technique, to practise how to have deeply caring, directly challenging conversations, and overcome concerns and challenges to implementing effective feedback conversations in your team or organisation.
Ben is a business psychologist specialising in leadership and communication. For the last decade he’s supported teams through consultancy, research and facilitation. Now a Director at T– as well as a lecturer at The University of Exeter and Client Lead at Imagine and on the faculty at The School of Life, he is passionate about helping organisations and individuals find their purpose and empowering people to thrive in the future of work.
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